Contact us
Most of our services are available online 24/7.
Use our online services
Chat with our virtual assistant
Our virtual assistant can assist you to find information and services available online. It cannot help with complex enquiries and may have to re-direct you to an alternative contact channel.
This virtual assistant is currently in development, with improvements coming soon.
Our virtual assistant is available 24 hours a day, 7 days a week.
Use our app
Find information about services in your area, search for food outlets, receive notifications about bin collections or report issues on the West Northants app.
Download:
Speak to us
Our WebChat advisors can assist you to find information and services available online. We cannot help with complex enquiries and may have to re-direct you to an alternative contact channel.
Message us
Our WebChat advisors are available from Monday to Friday, 9am to 5pm (except bank holidays).
Call us
Our lines are open from Monday to Friday, 9am to 5pm (except bank holidays).
Call us on 0300 126 7000.
Visit us
Drop-in sessions
Need help in person? Come along to one of our customer service drop-in sessions for support with online forms or completing documents.
Main offices
Our council offices in Northampton, Daventry and Towcester have welcoming receptions for pre-arranged appointments.
You're also welcome to pop in, though we can't always guarantee immediate support. We'll do our best to help or point you in the right direction.
Write to us
Our address for correspondence is:
West Northamptonshire Council
One Angel Square
Angel Street
Northampton
NN1 1ED
Last updated 02 June 2026